(For Made-to-Order Items)

1. Eligibility

As all our pieces are made to order and crafted specially for you, we do not offer refunds for change of mind, size issues, or delays within the stated production timeline.

Refunds are only possible if:

• The product is faulty or damaged on arrival.
• The item sent is incorrect compared to your order.

2. Exchange Policy

Exchanges are available only for:

• Manufacturing faults.
• Incorrect size due to our error.
• Wrong item sent.

Exchange requests must be made within 24 hours of receiving your order.

To initiate an exchange, email us at shopsabinas25@gmail.com with:

• Order number
• Clear photos of the issue
• A brief description of the problem

3. Non-Exchangeable & Non-Refundable Items

Customized or altered pieces (measurements given by customer)

• Sale or discounted items
• Orders returned without prior approval

4. Exchange Process

• 1. Once your request is approved, we’ll share our return shipping address.
• 
  2. Ship the item back in its original condition & packaging within 2 working days.
• 
  3. After inspection, we will send you a replacement item
• 4. Shipping Costs
• Customers are responsible for the return shipping cost
• Replacement shipping (back to you) is covered by us in case of our fault.

6. Order Cancellations

7. Important Notes:

• Please double-check your size, colour, and customization details before placing your order.
• As each piece is handmade, minor variations in colour, embroidery, or pattern of the lace may occur , this is part of the uniqueness of our craft, not a defect